Orders are processed within 2–3 business days after payment confirmation.

Standard delivery takes 7–9 business days, though in rare cases, it may take up to 14 days depending on logistics. If you haven't received your order within 20 days, please contact us and we'll prioritize your support.

Absolutely! Shipping is free on orders over R499.00

To ensure access to premium craftsmanship, we work with global fulfillment partners. Your sunglasses may ship from one of our international facilities to ensure timely and quality delivery.

Our frames are crafted using durable polycarbonate, while our lenses are a mix of high-quality acrylic (TR19) and polycarbonate, depending on the design.

We recommend checking for TR material frames or any sunglasses with blue light blocking to ensure proper fitting. Some of our styles are compatible with prescription lenses. For the best results, we suggest taking your sunglasses to a licensed optician, who can assess and fit them accordingly.

Most Janedore styles are designed to be unisex, offering a flattering fit for a variety of face shapes. If a style is tailored specifically for men or women, it will be clearly noted on the product page.

Every pair of sunglasses comes with a complimentary sleek leather pouch, designed for stylish protection and easy storage.

Our pouch is a chic accessory that still adds value, even if your sunglasses are oversized. Use it to store another pair of sunglasses, your future Janedore additions, or even small items like earrings and makeup essentials. We're currently working on offering alternative packaging options for oversized styles in the near future.

If you haven't received your package within 20 days of shipment, please reach out to us immediately and we'll investigate and assist with a resolution. We never leave our customers hanging.

Yes, once your order ships, you'll receive a tracking number so you can follow your delivery every step of the way.

Yes, we offer wholesale pricing for qualified retailers and businesses. Please contact our business team at wholesale@janedore.co.za with information about your business, and we'll provide our wholesale catalog and pricing details.

Our minimum wholesale order is 20 units, which can be mixed across different styles. We offer tiered pricing based on order volume, with discounts increasing for larger orders.

Yes, we have an affiliate program that offers competitive commissions. You can learn more and apply through our affiliate portal on the website or email affiliates@janedore.co.za for more information.

Our affiliate program offers competitive commission rates, 30-day cookie tracking, promotional materials, and dedicated support. Top performers may qualify for increased commissions and exclusive offers.

We're always looking for passionate individuals to represent our brand. Please send your portfolio and social media statistics to support@janedore.co.za for consideration.