JANEDORE

Effective Date:  July 2, 2025

Website: www.janedore.co.za

Company Name: Janedore

Janedore (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, processed, and used responsibly in accordance with South Africa’s Protection of Personal Information Act (POPIA), and other applicable data protection laws.

By using our website (www.janedore.co.za) and purchasing from our store, you agree to the practices described in this Privacy Policy.

1. 

What Information We Collect

When you interact with our website, we may collect the following personal information:

• Contact Details: Name, email address, phone number, and shipping address.
• Order Information: Products purchased, payment method (note: we do not store card numbers), order history.
• Account Information: If you create an account, we collect login credentials and order history.
• Device & Usage Info: IP address, browser type, referring/exit pages, and website activity.
• Marketing Preferences: Your choices regarding email or SMS communications.

2. 

How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Communicate with you regarding your purchase, delivery, or customer support
• Send newsletters, promotions, or product updates (only with your consent)
• Improve our website performance, content, and user experience
• Prevent fraud and ensure website security
• Comply with legal obligations

3. 

How We Share Your Information

We do not sell your personal data. We only share information with trusted third-party providers when necessary to:

• Process payments (e.g., PayFast, Yoco, PayPal)
• Fulfil orders and deliveries (e.g., couriers or logistics services)
• Run website analytics and advertising (e.g., Google Analytics, Meta Pixel)
• Provide customer service tools or email marketing platforms (e.g., Shopify, Klaviyo)

All service providers are required to respect your data privacy and handle information securely.

4. 

Data Storage & Security

Your personal information is stored securely using encryption and modern security protocols. We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

We take all reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, or destruction.

5. 

Your Rights Under POPIA

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Correct or update your personal details
• Object to certain types of data processing
• Request deletion of your information (unless legally required to keep it)
• Withdraw your consent for marketing at any time

To exercise these rights, email us at support@janedore.co.za.

6. 

Marketing & Communications

If you opt in, we may send you email or SMS updates about new products, promotions, or exclusive offers. You can opt out at any time by clicking “unsubscribe” in our emails or replying “STOP” to SMS.

We respect your privacy and will never spam you.

7. 

Cookies and Tracking

Our website uses cookies to improve your browsing experience and analyze website traffic. Please refer to our Cookie Policy for more information on how cookies are used and how you can manage your preferences.

8. 

Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information without parental consent, we will delete it.

9. 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, and where appropriate, we will notify you via email or on our site. Your continued use of our services constitutes acceptance of the updated policy.

10. 

Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact:

Janedore Support Team

support@janedore.co.za